How the tickets are added?
Tickets in the Limdesk are added in several ways:
- by e-mail: messages sent to the e-mail hooked to the system will be added to the system as a ticket; the message will be included in the ticket
- by hotline: when someone calls a built-in hotline it will be recorded in the form of activity on the dashboard, at which will be displayed ,,Add a ticket'' button
- by chat: analogous to the hotline, contact by using chat is recorded in the form of activity, in which will be a possibility to add a ticket
- mannually: user can add a ticket mannually, by assigning it to the client and the form of the way it was added