Limdesk Support Center

Adding tickets from the connected mailbox

After recieving e-mail on the connected mailbox, it will be automatically added in the system in the form of
ticket (content of the message will be in the content of the ticket).
Rememeber that ticket will be correctly added if the message in your
mailbox is unread. If you read this message before directly in your
mailbox, it will be omitted by the system. If the ticket has been
created before and client answers on your message, new ticket won't
be created, but it will be added reply to the ticket.