While choosing a number of the information helpline a new communication channel is switched on. From this moment this particular number is connected with Limdesk system. Every client who calls on this number will be connected with one of the consultants chosen by you.
To add (cancel) a user from a helpline service you have to enter: next you go to: then in Agents section:you have the following switches available on the list of consultants:If they are in a particular position: this means that a consultant is added to receive phone calls from the helpline ...
No, we don't charge you for having a helpline. You only pay for the redirection to a consultant's number or for an incoming call. The cost of such connection is charged due to the price list.
To set the operating hours of a helpline you have to choose:next choose:Then go to the settings of the helpline operating hours:we can choose from the two modes of the helpline hoursIf you choose 24-hours mode the helpline will direct the incoming phone calls to consultants 24 hours a day, 7 days a week. When you choose...
To add a phone number to a helpline you have to enter:and next choose:then in the section:choose the button:After choosing it the system will show new boxes:Then click on the 'choose a number' box and choose the number from the unrolled list After choosing the number you have to click:Limdesk system will create a helpline, after this...
A helpline operates connections like:incoming - from a client to your helpline numberoutcoming (from a helpline number)- from the Limdesk system to a client
To receive phone calls on your helpline from the Google Chrome browser you have to allow it to use a microphone. When a client makes his first phone call on your helpline number, apart from a smaller phone box ( in which you have tochoose the green phone symbol) in the upper side of a screen the following information will be displayed from the...
If you have ever encountered any problems with making phone calls in Limdesk from the Firefox browser, try to follow the given tips. They should solve all the problems that appeared.While using the Firefox browser, log in to Limdesk (cloud.limdesk.com) and then open a new browser window and write the address 'about:permissions' and accept it by...
The voice mail in the helpline settings enables a client to record a voice message while he is making a phone call outside the operating hours of a helpline and to send it to a particular consultant's e-mail address.Of course, the information about a call that was made outside the operating hours is saved on the dashboard in...
The cost of a connection to stationary numbers and sending text messages from Limdesk is alwaysavailable on the website: pl.limdesk.com/cennik in additional fees of the common plans in Limdesk.
If a client calls on a Limdesk built-in hotline, this call wil be saved on the dashboard in activities:and on the client's card in his activities:What is more, the talk will be recorded and it will be available to listen to the recorded call by pressing the button:If a client has his card already made, this connection will be added to his...
Helpline communicates that are played back to the client are dependent on a language that was chosen in the general settings.The following communicates are available:-Welcome- the welcoming communicate on a helplineWe inform that at this moment our helpline doesn't operate . Please call us during the operating hours- the communicate...
To receive a phone call from a helpline you have to remember that your browser should support WEB RTC.In this case, during the incoming call there will appear the information that a client is calling and you can choose from the two buttons. The first one is to receive phone calls and the second one is to cancel them.
