Delegations are ways for the
transfer tickets for other users in the system. If one of the users
answers ticket from the client, he can delegate it to his support
agent. Delegating tickets can be helpful e.g. during redirecting them
to the reveral departments. They help organise work with the tickets
because they let to specify who is...
To delegate the ticket please select Tickets tab:Then choose the ticket which you are interested. Select the type of response: public note or private note. Type the content of the message and click the ,,Delegate'' button:From the list select agents, to whom you want to delegate the ticket. Click the ,,Add'' button.Response to message would be...